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Account Security Policy

Effective Date: 12/09/2022

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At Duckman Studio Private Limited ("Duckman Studio," "we," "our," or "us"), we are committed to ensuring the security and privacy of your account and personal information. This Account Security Policy outlines the measures we take to protect your account and the steps you can take to enhance your security when using our services, including our website, games, applications, and other related services (collectively, the "Services"). By using our Services, you agree to comply with this policy.

Company Details:

  • Company Name: Duckman Studio Private Limited

  • Registered Address: Lower Parel, Mumbai, Maharashtra, India

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1. Your Responsibility

As a user of Duckman Studio’s Services, you are responsible for maintaining the security of your account. This includes keeping your login credentials confidential, avoiding sharing your account with others, and using security best practices when accessing the Services.

1.1 Account Credentials

  • Username and Password: You are responsible for maintaining the confidentiality of your username and password. You should choose a strong password that is unique and difficult to guess. Avoid using the same password across multiple services.

  • Multi-Factor Authentication (MFA): We strongly encourage the use of multi-factor authentication (MFA) if available. This adds an additional layer of security to your account, requiring both your password and a secondary verification method (e.g., a code sent to your phone).

1.2 Keeping Your Account Secure

To protect your account, we recommend the following:

  • Do not share your account details: Never share your login credentials or give others access to your account.

  • Avoid phishing scams: Be cautious of emails or messages that request your account information. Duckman Studio will never ask for your password via email.

  • Use secure devices: Ensure that the devices you use to access our Services are secure, using antivirus software and keeping your operating system and apps up to date.

  • Log out when using shared devices: If you access your account on a shared or public device, always log out after your session to prevent unauthorized access.

1.3 Monitoring for Suspicious Activity

You should monitor your account regularly for any unauthorized activity. If you notice anything unusual, such as unauthorized purchases or logins from unfamiliar locations, change your password immediately and contact our support team.

2. Our Responsibility

Duckman Studio is committed to safeguarding your account and personal information by implementing industry-standard security measures. While no system is completely immune to breaches, we take the following steps to protect your account:

2.1 Encryption and Secure Transmission

  • Data Encryption: We use encryption protocols to protect your sensitive information, such as your password and payment details, during transmission.

  • Secure Storage: We store your account data securely, using encryption and other industry-standard security practices to safeguard against unauthorized access.

2.2 Monitoring and Threat Detection

We actively monitor for security threats and unauthorized activity across our Services. This includes:

  • Anomaly detection: Our systems detect unusual login activity or potential security breaches.

  • Security updates: We regularly update our systems to address vulnerabilities and enhance protection against new threats.

2.3 Account Lockouts and Suspicious Activity

If we detect suspicious activity on your account, we may temporarily lock it or require additional verification before allowing access. This helps protect your account from potential unauthorized access or fraud.

3. What to Do if Your Account is Compromised

If you suspect that your Duckman Studio account has been compromised, please take the following steps immediately:

  1. Change your password: Use a new, strong password that you haven’t used before.

  2. Enable MFA: If not already enabled, turn on multi-factor authentication to secure your account further.

  3. Contact Support: Reach out to our support team at support@duckmanstudio.com to report the issue. We will work with you to investigate the incident and secure your account.

  4. Review account activity: Check for unauthorized purchases or other suspicious activity in your account and report any issues to us.

4. Account Recovery

In the event that you lose access to your account (e.g., you forget your password or lose access to your MFA method), Duckman Studio provides a recovery process. You may be required to provide proof of identity or answer security questions to verify your ownership of the account.

  • Password Recovery: If you forget your password, you can use the password recovery feature to reset it. A password reset link will be sent to your registered email address.

  • MFA Recovery: If you lose access to your MFA method, you may need to provide additional verification to recover your account.

5. Account Sharing and Multiple Users

5.1 Prohibited Sharing

You are prohibited from sharing your account with other users. Allowing others to access your account can lead to unauthorized activity, loss of data, or breach of our Terms of Service. Duckman Studio is not responsible for any loss of data or unauthorized transactions resulting from account sharing.

5.2 Family and Group Accounts

If Duckman Studio offers family or group account features, users must ensure that all individuals using the Services comply with this Account Security Policy. Each member may be required to have their own login credentials.

6. Protection of Minors

Duckman Studio takes extra precautions to protect the privacy and security of users under the age of 18. We recommend that parents or guardians monitor their children's use of our Services and assist in setting up secure accounts. For more details, please refer to our Children’s Privacy Policy section in the Privacy Policy.

7. Updates to This Policy

Duckman Studio may update this Account Security Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify users of significant changes through our Services or via email. Please review this policy regularly to stay informed about how we protect your account.

8. Contact Us

If you have any questions, concerns, or reports related to account security, please contact us at:

Duckman Studio Private Limited
Lower Parel, Mumbai, Maharashtra, India
[Support Email Address]
[Phone Number]

By using our Services, you acknowledge that you have read and understood this Account Security Policy and agree to adhere to it in order to maintain the security and privacy of your account.

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